General Information

1. To place an internal call, dial the 5 digit extension number. If your phone number is 646-962-9999, your extension will be 1-9999. If your phone number is 212-746-9999, your extension will be 6-9999.
2. To place a local call or long distance call, dial 9 + 1 + the area code and the number.

Make a Call

1. Lift the handset or press the key next to your extension.
2. You may also use the HANDSFREE key (this is the key next to your handset on the lower left hand side of the phone).

Phone Features

Auto Dial

The Auto Dial feature is used to save one telephone number on a specific button. To program an Auto Dial, refer to the following steps:

1. Without lifting the handset, press the AUTODIAL button.
2. Enter the telephone number exactly the way it is dialed including 9 if it is an outside call.
3. Press AUTODIAL a second time to save the entry.
4. To use the saved entry, lift the handset and press the Handsfree or Headset button for a dial tone.
5. Press the AUTODIAL button.

Call Forward

1. Press the FORWARD button.
2. Enter the 5-digit number to forward your calls to and press the FORWARD button again.
3. Press the FORWARD key again to cancel.

Call Forward to Voicemail

1. Press the FORWARD button.
2. Enter 67440 and press the FORWARD button again. This will send your calls directly to voicemail.
3. Press the FORWARD key again to cancel.

Conference Calls

To make or receive the first call, refer to the following steps:

1. Press the CONF button. This will automatically place your first call on hold.
2. Dial the number of the party you would like to add to the conference call and announce the conference.
3. Press the CONF button to join all three parties. Repeat this process to add more participants, up to six people in total. If you reach someone that does not want to participate on the call or does not answer, press the GOODBYE key. This will disconnect you from the person you dialed last.
4. To return to the conference call, press the key next to the extension you used to begin the process and you will then be able to add other callers, or begin your conference call.

Park a Call

Parking a call places the caller on hold in the phone system, not on your phone To use this feature, refer to the following steps:

1. Press PARK. A four-digit number will appear on your screen.
2. Make a note of this number and press PARK again.
3. To retrieve this call, dial the four-digit number on any phone on the WCMC phone system and the caller will now be on the line.

Services

Pressing the SERVICES button allows access to phone features such as volume and display format.

Handsfree

1. To make a handsfree call, press the button next to your extension without lifting the handset.
2. Dial the call as normal. If on an existing call press the HANDSFREE button and hang up the handset. Lifting the handset will turn off the speaker.

Last Number Redial

Lift the handset and press the button next to your extension, or press the button next to your extension twice without lifting the handset to use the speaker phone option.

Express Messaging

This feature allows you to leave a voicemail directly in a person's voice mailbox. Express messaging bypasses the phone ringing.

1. To send an express message, dial 80333. The auto-attendant will ask for a mailbox number.
2. Enter the person's 5-digit extension followed by the number (#) sign. That will take you directly to the person's voice mailbox, where you can leave a message.

Transfer a Call

1. Press the TRANS button and dial the number to transfer to.
2. Announce the call and press the TRANS button again.
3. To transfer without announcing the call press the TRANS button and dial the number, and press the TRANS button again.

ACD Queue Agents

To log into an ACD Queue, refer to the following steps:

1. Lift the handset.
2. Press the key next to your ACD Queue extension.
3. Enter your agent ID and press the # key.
4. Press the NotReady key to begin receiving calls.
5. To log out of an ACD Queue, press the MakeSetBusy key twice.
6. To temporarily remove yourself from the queue while remaining logged in, press the NotReady key. To resume taking calls, press the NotReady key again.

Click here for a PDF version of the IP Phone User Guide with Voicemail.