COMPLETED: ITS Phone System Maintenance, 9/12-9/13

Update: The ITS phone system maintenance has been completed.

If you experience any issues with the ITS phone system, please contact the ITS Service Desk.

The Information Technologies & Services (ITS) Department will be patching the Phone System during the following window:
Start: Saturday, September 12th, 2009 10:00 PM
Finish: Sunday, September 13th, 2009 4:00 AM

The Information Technologies & Services (ITS) Department will be performing system maintenance on the WCMC IP phone system. Please note that only users of the ITS phone system will be affected by this maintenance.

During this maintenance window, there will be times when the phones will not be available. To resolve this issue, inbound clinical calls will be forwarded directly to the respective answering services for each department, as we have done in the past during maintenance. Outbound calling and inbound calling to specific extensions will be available for the majority of the window, but may have intermittent outages.

ITS will be contacting departments utilizing the WCMC phone system to verify emergency contacts, night service numbers, and to address any questions or concerns.

Please note that during this window, if you have an emergency regarding the phone system, please call 646-962-9999 to get in contact with the Network and Communications Services Group.

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