COMPLETED: ITA.NYP.ORG Portal Upgrade, 5/28

Update: The ITA.NYP.ORG portal upgrade has been completed. For issues, contact the NewYork-Presbyterian Hospital Service Desk at servicedesk@nyp.org, 4-HELP, 6-HELP, 212-746-4357



This message is being announced on behalf of the NewYork -Presbyterian Hospital Service Desk.

At 3PM today, the ITA.NYP.ORG portal is being upgraded and will impact the following services:

HOSPITALS IMPACTED:
NYP/WC, NYP/WD, NYP/CU, NYP/AP, NYP/CHONY, NYHQ, NYMH and TBHC

SYSTEM(S) AFFECTED:
ITA.NYP.ORG

WHO IS AFFECTED:
Users of the ITA.NYP.ORG Citrix external web interface

WHAT'S BEING DONE:
The existing ITA.NYP.ORG Citrix external web Interface will be replaced with an updated site and client. The new site will have greater functionality and a new look and feel to accommodate the Eclipsys application.

WHY IT'S BEING DONE:
As a prerequisite to the coming weekend's Eclipsys move. It will allow for new functionality in how applications are presented in the web interface and in scanning for security items such as up to date antivirus and windows patches. This move also facilitates replacement of the old server hardware that had been running our current ITA.NYP.ORG solution.

SPECIAL INSTRUCTIONS:
Previously created bookmarks and favorite sites will not be valid with the new address. All users will have to start from http://ita.nyp.org.

Users using the ITA.NYP.ORG from outside the hospital / affiliate networks will be prompted to install a new client to allow access -- follow the prompts to install the new client.

The client will also scan your workstation for an up to date antivirus and minimum patch levels. If you are denied access - verify that your antivirus software is up to date and that you have installed the latest Windows Security Patches from http://update.microsoft.com.

DATE/TIME OF DOWNTIMES:
There will be a 5 min outage -- the switch from the old to the new will happen Thursday, 5/28 at approximately 3:00PM. At that time, the user connections will be dropped. Please save your work. Upon relogin, users will simply be rerouted to the new site.

E-MAIL ADDRESS/BEEPER # FOR CONTACT WITH QUESTIONS:
servicedesk@nyp.org, 4-HELP, 6-HELP, 212-746-4357

Change Request: 14646

If you have any questions, comments, or concerns about this information, please contact the ITS Service Desk by visiting the SMARTDesk at the WCMC Library Commons (M-F 9AM-6PM; Sat. 10 AM-6PM; Sun. 12 PM-8PM), by phone at 212-746-4878 (M-F 7AM-7PM), via email at support@med.cornell.edu, or online at myHelpdesk.