Q: Do I need to install any software on my computer to access myDesktop?
A: If you are using Citrix WebAccess for the first time you need to download the Citrix Client which is a small piece of software that runs on your computer. Click on the type of user and the client will automatically download and install.

Q: What resources can I access from myDesktop?
A: From myDesktop you can access Epic care and GECB from a Citrix window as well as the Weill Cornell WebVPN website. Due to licensing restrictions, access to GE CB via this portal is limited.

Q: The myDesktop page will log me out as soon as I enter my username. What can I do to correct this?
A: Sometimes the stored cache in your internet browser may cause issues connecting to myDesktop.

• If you are running Internet Explorer, click on tools then Internet options at the top menu bar. Then in the window that appears click clear cache.
• In Firefox click on tools the clear private data.
• If you are running Mac OSX and Safari click on Safari at the top left corner and then Reset Safari.

Q: I have downloaded the Citrix installer on my Mac but the installer fails on the last screen. What can I do?
A: Sometimes the Citrix installer does not download correctly. If you are running Firefox, please try to use Safari to download and install the Citrix client. After the installer is finished, you can then restart Firefox and connect to your Citrix sessions.

Q: After I have installed the Citrix client I cannot launch the Epic or Flowcast sessions. I get an error message asking if I want to open this file with the Citrix ICA Client. What should I do?
A: On some computers the first time you open a file, Mac OS X will ask you to choose the program to open that new type of file. In this case it is fine to click 'OK'. This will only occur on the first time you try to connect.

Q: When I launch a Epic Citrix session the Citrix ICA client starts to load and then closes or produces an error. What steps can I take before I have to contact support?
A: You may have to restart your computer to clear out the application memory and temporary settings. Please restart your computer and reconnect to the myDesktop page and try to launch your session again.