Please be advised that ITS will not provide support for applications such as iLife and iTunes. ITS can guide users through basic setup and use of these applications as well as recommend other resources for a more in-depth guide or "how-to." In addition, users will need the operating system media (i.e. installation DVD) to install applications such as Quicktime version 7.
To purchase a license for Snow Leopard, please contact the ITS Computer Sales group at csg@med.cornell.edu.
Applications now compatible with Snow Leopard
Applications not recommended for running on Snow Leopard but appear to function normally
For these applications, ITS will provide basic support. For Eclipsys and NYP ITA, ITS will provide connectivity support for WCMC users on ITS-supported machines. For issues once logged onto Eclipsys, please contact the NewYork-Presbyterian Help Desk at 4-HELP.
Applications not compatible with Snow Leopard
Additional Information
During the OS upgrade, printing and scanning software may be updated to versions compatible with Snow Leopard if they are available. If the software is incompatible, the software may be removed during the upgrade.
For more details and updated information on of incompatible software, please check the Apple website. Below is a listing of the applications currently known to present issues when used in Snow Leopard:
Incompatible software during installation and migration:
Software restricted from opening and are known to quit unexpectedly:
ITS is currently in the process of compatibility testing for Windows 7 and ITS-supported applications for Windows. We recommend that users wait until we have certified Windows 7 for these applications and can be fully supported by ITS.
If you are currently a Windows XP user planning to upgrade to Windows 7, Microsoft does not recommend it. Upgrading to Windows 7 from XP requires users to "to back up your current files and settings, perform a custom (clean) installation, and then reinstall your files, settings, and programs." For more information regarding upgrades, please visit http://www.microsoft.com/windows/windows-7/get/upgrade-advisor.aspx
If you are planning to purchase new hardware with Windows 7 installed, make sure that the system meets the minimum requirements outlined by Microsoft: http://www.microsoft.com/windows/windows-7/get/system-requirements.aspx
ITS is diligently working on completing the application certification process to fully support Windows 7. In addition, we are also working on the Microsoft licensing package for WCMC. At this time, we strongly discourage departments from purchasing individual Windows 7 licenses.
]]>http://meeting.weill.cornell.edu/
Meeting rooms that are based on the old URL (http://connect.med.cornell.edu/roomname) will need to be changed as well (http://meeting.weill.cornell.edu/roomname).
ITS apologizes for the inconvenience.
]]>Please be aware that:
From: Vinay I. Varughese, Senior Director, Information Technologies & Services Department
After an extensive process of user interviews, internal research, and web development, I'm pleased to announce the launch of the new ITS web site and service catalog, available immediately at:
We have designed the new site to provide a comprehensive catalog of all the services ITS provides for the WCMC community, with easier access to information and updates on new services, advisories, and system status.
As with any major undertaking of this scope, we hope to continually improve the site and include additional information that faculty, staff, and students may want to see. We encourage you to send us your suggestions, critique, and praise to:
We will be further developing and improving the site based on your feedback in the next few months. We thank those of you who participated in the user and group interviews which informed much of the design and content of the site.
]]>ITS, Finance, and HR are currently undertaking a review of quota leave balances for non-academic employees. To ensure that all utilization in the first two pay cycles is accurate, we will suppress balances from the pay stubs.
Your Time Keeper or Departmental Administrator should be able to answer your questions regarding remaining leave balances.
We appreciate your patience while we undertake this task.
]]>From: Curtis L. Cole, M. D., Chief Medical Information Officer, WCMC-NYC
Shahzad Jafri, Chief Information Officer, WCMC-Q
Vinay I. Varughese, Senior Director, Information Technologies and Services, WCMC-NYC
Weill Cornell Medical College is in the process of changing the addresses for several of our main websites over the next few days at the request of the Dean's Office. The new web site addresses are as follows:
Please note that the newly re-designed Weill Cornell Physicians and Weill Cornell Graduate School sites will be available today and next week, respectively. These new sites are the culmination of significant feedback from faculty and staff working closely with technical staff in ITS and POIS.
Many departments and divisions of the college have a web presence as part of the main WCMC web site. These web sites are already accessible through the new web address, and should be publicized using these new addresses (e.g., http://weill.cornell.edu/research/).
Departments and divisions of the college that have their own web site address will be contacted by ITS in the coming months regarding possible changes to their sites to include "Weill" in their names (e.g., weillcornellmedicine.org).
Although the new domain names will be the publicly advertised web sites for all Weill Cornell web sites, ITS will continue to maintain the old domain names as long as needed to avoid any disruption of access.
Please note that WCMC and WCMC-Q email addresses have not been changed in anyway. All email addresses will remain exactly the same as they are today.
]]>Please see details below on how to access the system and how to get support should you have any questions.
Please note that ITS (NYC) has set up a coaching lab at 1300 York Avenue, Room LC-06 for walk-in support to provide hands-on assistance should you require additional support. No appointments are necessary to use the coaching lab.
We strongly encourage you to contact your local ITS Service Desk should you have any questions or need assistance resolving WBG issues.
Time Available:
NYC: 9 AM, Monday, January 5, 2009
Qatar: 5 PM, Monday, January 5, 2009
WBG login site: http://wbg.med.cornell.edu
WBG support site: http://www.med.cornell.edu/wbg/
WBG Support (NYC):
Hours: M - F, 7 AM - 7 PM
Phone: 212-746-4878
Cases: support@med.cornell.edu
http://myhelpdesk.med.cornell.edu
WBG Coaching Lab (NYC):
Hours: M - F, 9 AM - 5 PM
Room: 1300 York Avenue, Room LC-06
WBG Support (Qatar):
Hours: Su - Th, 7:30 AM - 4:30 PM
Phone: 492-8711
Cases: http://support.qatar-med.cornell.edu
This first phase of the Weill Business Gateway will replace the core functionality provided by the legacy mainframe system (FRS) in NYC and the existing SAP system in Qatar, while providing several additional enhancements. This initial launch is the beginning of a much longer process to transform how the Medical College conducts its core financial, HR, and administrative functions. In upcoming phases of this ambitious effort, we will be launching services that will reduce the use of paper forms at the Medical College and allow greater "self-service" for employees and supervisors to manage essential personal and departmental data.
As with the launch of any complex new system, we do expect to encounter issues in the first few months and are fully prepared to remedy them as expediently as possible. We ask that those who will be accessing the system be vigilant in reporting issues to the ITS Service Desk so that we can analyze and address them quickly.
Project Argo, the collaborative effort to develop and implement the Weill Business Gateway, is one of the largest efforts by the Medical College to fundamentally change its administrative systems and processes. The effort to improve our administrative processes will continue on for several years, building on the core system being deployed today.
We look forward to continuing to work with departmental administrators, faculty, and representatives from our core clinical, educational, and research missions in both NYC and Qatar to build a state-of-the-art system to meet our current and future administrative needs.
For the latest news and information about the Weill Business Gateway, please visit the WBG web site.
]]>ITS does not support applications that are in beta. As such, ITS recommends WCMC faculty, staff, and students not use Chrome when accessing university systems and web sites. The browser has not been certified for compatibility with ITS services; consequently, you may encounter technical issues and support will not be provided. Chrome will be tested and certified for WCMC use when Google releases a final version.
If you have any questions, comments, or concerns, please contact ITS Support at support@med.cornell.edu.
]]>ITS support staff is available in Olin Hall to assist with the tagging and connection of new student laptops. Please visit our table in the lobby from 3PM - 7PM through Thursday, August 28th. If you are unable to visit the table, please contact the ITS Helpdesk at 6-4878 to schedule service.
The ITS Student Computer Fair has been postponed from its original date of Friday, August 29th, to Friday, September 5th, from 2 to 5 PM. The event will still be held at the Archbold Commons. Representatives from Dell, Apple, and Lenovo will be on hand to demonstrate their products and answer your questions.
]]>The WCMC user community has recently seen an influx of e-mails pretending to be legitimate online services. These e-mails contain a links to websites then when clicked download a virus onto your computer. Please delete these messages immediately and do not click on the link.
ITS is currently taking the following measures to prevent the spread of this malicious e-mail:
When Symantec distributes updated virus definitions, they will be automatically sent to computers on the WCMC network.
Apple Macintosh and non-Windows computers have not been affected by this virus.
ITS advises that the following steps be taken as a precaution against being infected:
For comments, questions or concerns, please continue to contact the ITS Support at (212) 746-4878 or support@med.cornell.edu via e-mail.
]]>In order to improve the performance of our Oracle Calendar system and reduce weekend downtime for database integrity checks, ITS will eventually be deleting old events and data from our calendar database. Windows users will need this version or higher of Oracle Calendar to perform a backup of their calendar entries.
If you have any further questions, comments, or concerns, please contact ITS Support at 6-4878 or email us at support@med.cornell.edu.
]]>The software will be tested and certified sometime after August 15th. As such, ITS recommends WCMC faculty, staff, and students not to download Firefox 3. The browser has not been certified for ITS' desktop environment; consequently, you may encounter technical issues.
If you have any questions, comments, or concerns, please contact ITS Support at support@med.cornell.edu.
]]>Over the past year, ITS changed the Odyssey client on the greater majority of Windows 2000/XP laptops; to proactively address the change, a report of all Windows XP/2000 laptops with the Odyssey client was generated and the users on that report were contacted to upgrade. In the process of reconfiguring reported laptops we found several laptops not on our list. This announcement is meant to address laptops that were not on our report.
Originally, the deadline was set to July 1st. The deadline was extended by the vendor to July 26th. On this date, Windows 2000 and XP laptops still using the Odyssey client will no longer be able to connect to the WMC Secure Wireless network.
To verify if you have the Odyssey client and upgrade your wireless network client, you can either contact ITS Support at 212-746-4878 or use the guide posted below.
To check for the Odyssey client:
To update the Odyssey client to the new supported wireless networking client, Secure W2: d0c83e5c05007250ad8e63446f118031
If you assistance with this process, or have any questions, comments, or concerns then please contact ITS Support at 6-4878, or email us at support@med.cornell.edu.
]]>