Information Technologies & Services tag:weill.cornell.edu,2009-01-28:/its//5 2013-05-20T02:44:53Z Movable Type Enterprise 4.35-en Emergency Exchange Email/Calendar Maintenance May 20th, 2:00 AM tag:weill.cornell.edu,2013:/its//5.12547 2013-05-20T01:30:00Z 2013-05-20T02:44:53Z ITS will be performing an emergency maintenance on our Exchange Email/Calendar service. The maintenance window will take place during the following days and times: Start: Monday, May 20, 2013 2:00 AM Finish: Monday, May 20, 2013 3:00 AM How will... Information Technologies and Services Department ITS will be performing an emergency maintenance on our Exchange Email/Calendar service.

The maintenance window will take place during the following days and times:

Start: Monday, May 20, 2013 2:00 AM
Finish: Monday, May 20, 2013 3:00 AM

How will this Affect You?

    During the maintenance windows:
  • If you stay connected using your outlook client and or OWA access, you will experience intermittent connectivity.

  • Mobile devices may not synchronize consistently.

    After the maintenance windows:
  • Email clients may prompt users to re-enter password.
  • Mobile devices will reconnect to the email server automatically.

What Do You Need To Do?
If you experience issues connecting after the maintenance is completed, we recommend you shut down y our email client and restart.

]]> MAC Users - Sporadic Issues with Email tag:weill.cornell.edu,2013:/its//5.12546 2013-05-19T19:01:47Z 2013-05-19T19:16:26Z To: All WCMC Mac Users What is happening? ITS is aware of reported problems with MAC users sending and receiving Exchange email via Outlook 2011, MacMail and Outlook Web Access (OWA) between 6:30 AM and 12:30 PM today. Microsoft Outlook... Information Technologies and Services Department To: All WCMC Mac Users

What is happening?

ITS is aware of reported problems with MAC users sending and receiving Exchange email via Outlook 2011, MacMail and Outlook Web Access (OWA) between 6:30 AM and 12:30 PM today. Microsoft Outlook on Windows computers and all mobile devices connected to our Exchange email were not affected.

What do you need to do?

The problem has been resolved, however, should you continue to have trouble with email please do the following:

For MAC users ONLY:

For Outlook Web Access (OWA) - Clear the cache on your browser see FAQ for instructions.
For the Outlook desktop client and or MacMail - Please close the email client and reboot the computer.

Whom can I contact if the issue is not resolved?

If you still experience issues after performing one of the steps above, we have service desk staff on-call to assist. Please contact the ITS Service Desk via email at support@med.cornell.edu or by phone at 212-746-4878 (6-4878) You will hear our closed message but please leave a message, we are monitoring our calls and support emails remotely. Once reported we will do out best to get back to you within 2 hours if not sooner.

Thank you for your patience and cooperation,

Information Technologies & Services

]]> RESOLVED - Intranet.med.cornell.edu connection issues tag:weill.cornell.edu,2013:/its//5.12543 2013-05-17T12:35:24Z 2013-05-17T12:50:52Z Connections and the intranet.med.cornell.edu website service has been restored. 5/17/2013 - We are currently experiencing connection issue to the Weill Cornell Intranet webpages. These pages include information for Human Resources and Finance as well as Benefits and Forms. We are... Information Technologies and Services Department Connections and the intranet.med.cornell.edu website service has been restored.

5/17/2013 - We are currently experiencing connection issue to the Weill Cornell Intranet webpages. These pages include information for Human Resources and Finance as well as Benefits and Forms. We are actively working on resolving this issue and restoring service as quickly as possible.

]]> Fix for Citrix on Mac issue (WBG, Epic, myapps) tag:weill.cornell.edu,2013:/its//5.12530 2013-05-13T12:37:15Z 2013-05-13T12:38:15Z What is happening? ITS is aware of reported problems with MAC users connecting to some of our applications from Myapps such as Epic, GE CB, and Weill Business Gateway to name a few. What do you need to do? For... Information Technologies and Services Department What is happening?
ITS is aware of reported problems with MAC users connecting to some of our applications from Myapps such as Epic, GE CB, and Weill Business Gateway to name a few.

What do you need to do?
For MAC users ONLY:
Please download the latest version of Citrix Receiver for Mac by visiting: http://weill.cornell.edu/its/downloads/osx.html
Whom can I contact with questions/feedback?
Please contact the ITS Service Desk at support@med.cornell.edu or 212-746-4878 (6-4878). Support is also available in person Monday through Friday at the SmartDesk in the Library Commons at 1300 York Avenue from 9 a.m. to 5 p.m.

NOTE: Due to heavy call volume, wait times are longer than usual.

Thank you for your patience and cooperation,
Information Technologies & Services

]]> Emergency maintenance on GE CB server may cause service interruption this evening tag:weill.cornell.edu,2013:/its//5.12524 2013-05-08T21:30:46Z 2013-05-08T21:32:36Z Due to connectivity issues with the GE Centricity Business server, ITS will be performing emergency maintenance on the system tonight at 9 p.m. During the maintenance, all GE Centricity Business applications will be unavailable at Weill Cornell, NewYork-Presbyterian Hospital, and... Information Technologies and Services Department Due to connectivity issues with the GE Centricity Business server, ITS will be performing emergency maintenance on the system tonight at 9 p.m. During the maintenance, all GE Centricity Business applications will be unavailable at Weill Cornell, NewYork-Presbyterian Hospital, and New York Downtown Hospital.

This service disruption is expected to last no more than two hours. The GE Centricity Business system will be brought back online tonight and should be functioning properly during normal business hours tomorrow.

Questions? Feedback?
Please contact the ITS Service Desk for assistance:

Email: support@med.cornell.edu

Phone: 212-746-4878 (x6-4878 on campus)
Available Monday through Friday from 7 a.m. to 7 p.m.

In person: SmartDesk in the Library Commons at 1300 York Avenue
Available Monday, Wednesday, and Friday from 9 a.m. to 5 p.m.
Available Tuesday and Thursday from 9 a.m. to 7 p.m.

]]> Connectivity issues with WMC Secure wireless network at 575 Lexington tag:weill.cornell.edu,2013:/its//5.12523 2013-05-08T19:14:54Z 2013-05-08T19:20:46Z ITS has received reports of sporadic connectivity issues with the WMC Secure wireless network at 575 Lexington. Currently, the problem has been rectified. We will continue to monitor the performance of the wireless network. However, should you experience this problem... Information Technologies and Services Department ITS has received reports of sporadic connectivity issues with the WMC Secure wireless network at 575 Lexington. Currently, the problem has been rectified. We will continue to monitor the performance of the wireless network. However, should you experience this problem again, you are encouraged to try logging back into the wireless network using the below steps.

What do you need to do?

  • If you are disconnected from WMC Secure, a prompt will appear asking you to re-authenticate. Please use your WCMC credentials to log back in.

  • Please note it may take at least two attempts to log back into the wireless network.

  • If you still have issues connecting to the wireless network, please contact our Service Desk.


Questions? Feedback?
Please contact the ITS Service Desk for assistance:

Email: support@med.cornell.edu

Phone: 212-746-4878 (x6-4878 on campus)
Available Monday through Friday from 7 a.m. to 7 p.m.

In person: SmartDesk in the Library Commons at 1300 York Avenue
Available Monday, Wednesday, and Friday from 9 a.m. to 5 p.m.
Available Tuesday and Thursday from 9 a.m. to 7 p.m.

]]> UPDATE: Fix available for Epic, GE CB, and Weill Business Gateway connectivity issues tag:weill.cornell.edu,2013:/its//5.12521 2013-05-08T17:07:55Z 2013-05-08T17:10:10Z ITS has applied a fix for Microsoft Windows users having issues with programs such as Epic, GE CB, and Weill Business Gateway. If you are still having trouble using these programs, please follow the instructions below. What do you need... Information Technologies and Services Department ITS has applied a fix for Microsoft Windows users having issues with programs such as Epic, GE CB, and Weill Business Gateway. If you are still having trouble using these programs, please follow the instructions below.

What do you need to do?
Windows users must complete the following steps:

- Log out of your computer and restart your machine
- Click on "Start"
- Go to your "Control Panel" and click "Run Advertised Programs"
- Look for "ITS Citrix 11 Fix" and double-click
- Run the fix and follow the prompts
- The issue should be resolved once the dialog box disappears

Questions? Feedback?
Please contact the ITS Service Desk for assistance. If you email the Service Desk, please remember to include the ITS tag number located on your device, and a phone number our technicians can use to reach you.

Email: support@med.cornell.edu

Phone: 212-746-4878 (x6-4878 on campus)
Available Monday through Friday from 7 a.m. to 7 p.m.

In person: SmartDesk in the Library Commons at 1300 York Avenue
Available Monday, Wednesday, and Friday from 9 a.m. to 5 p.m.
Available Tuesday and Thursday from 9 a.m. to 7 p.m.

]]> Scheduled maintenance may affect email/calendar services on May 1 tag:weill.cornell.edu,2013:/its//5.10429 2013-05-01T20:51:38Z 2013-05-01T20:53:40Z ITS will be performing pre-scheduled maintenance to optimize WCMC's email/calendar system on Wednesday, May 1, 2013. This maintenance window will take during off-peak working hours from 7 p.m. to 2 a.m. How will this affect you? During the maintenance window:... Information Technologies and Services Department ITS will be performing pre-scheduled maintenance to optimize WCMC's email/calendar system on Wednesday, May 1, 2013. This maintenance window will take during off-peak working hours from 7 p.m. to 2 a.m.

How will this affect you?
During the maintenance window:

  • Email/Calendar service may experience intermittent connectivity issues with your email client.

  • Mobile devices may not synchronize consistently.


After the maintenance window:

  • Email clients may prompt users to re-enter password.

  • Mobile devices will reconnect to the email server automatically.


What do you need to do?
Prior to the maintenance window, please log out of your email when leaving for the evening.

Whom can you contact with questions/feedback?
Please contact the ITS Service Desk for assistance:

Email: support@med.cornell.edu

Phone: 212-746-4878 (x6-4878 on campus)
Available Monday through Friday from 7 a.m. to 7 p.m.

In person: SmartDesk in the Library Commons at 1300 York Avenue
Available Monday through Friday from 9 a.m. to 5 p.m.

]]> Thunderbird users must change outgoing server settings on May 2 tag:weill.cornell.edu,2013:/its//5.10423 2013-04-29T15:22:38Z 2013-04-29T15:33:26Z Thunderbird email client users will need to change a specific setting in their Thunderbird application any time after 6 a.m. on Thursday, May 2. Weill Cornell's email service is compatible with many external email clients, such as Mozilla Thunderbird. ITS... Information Technologies and Services Department Thunderbird email client users will need to change a specific setting in their Thunderbird application any time after 6 a.m. on Thursday, May 2. Weill Cornell's email service is compatible with many external email clients, such as Mozilla Thunderbird. ITS is currently optimizing WCMC's email service, which will affect your ability to send email with Thunderbird unless this change is made. (See details in the user guide listed below.)

How will this affect you?
If you are currently using Thunderbird to access your WCMC email account, you will need to change your outgoing server, or SMTP, settings to ensure proper connection with the email system. Without changing these settings, you will no longer be able to send email from your Weill Cornell account when using Thunderbird.

Please note that if you encounter any difficulties and need urgent access to your email, it is always available at https://outlook.med.cornell.edu.

What do you need to do?

  • If you are using Thunderbird to access your WCMC email account, please follow this guide to assist you in connecting to the institution's email service.


  • If you have any issues, please contact the ITS Service Desk at the information listed below.


Whom can you contact with questions/feedback?
Please contact the ITS Service Desk for assistance:

Email: support@med.cornell.edu

Phone: 212-746-4878 (x6-4878 on campus)
Available Monday through Friday from 7 a.m. to 7 p.m.

In person: SmartDesk in the Library Commons at 1300 York Avenue
Available Monday through Friday from 9 a.m. to 5 p.m.

]]> WMC Secure Wireless certificate updates tag:weill.cornell.edu,2013:/its//5.10411 2013-04-25T20:50:40Z 2013-04-26T20:01:34Z ITS will renew its wireless certificates on Thursday, April 25, 2013 from 7 p.m. to 8 p.m. As a result, users may receive prompts asking them to authenticate a new network certificate when they connect to Weill Cornell's wireless network.... Information Technologies and Services Department ITS will renew its wireless certificates on Thursday, April 25, 2013 from 7 p.m. to 8 p.m. As a result, users may receive prompts asking them to authenticate a new network certificate when they connect to Weill Cornell's wireless network. The certificate should be accepted in order for users to connect to the Internet wirelessly.

How will this affect you?
Anyone using an Apple device, including mobile devices such as iPhones and iPads, to connect to the College's wireless network will receive a series of prompts asking them to connect to the network "WMC Secure."

These prompts will only appear so you can accept the College's updated wireless certificate. Once you accept the certificate, you will not see these prompts when you connect to WCMC's wireless network.

Microsoft Windows users will not see any prompts and should be able to connect seamlessly to the wireless network.

What do you need to do?
After the renewal on April 25:

Apple users should follow this user guide to assist them in accepting the College's wireless certificate.

  • When you connect to the "WMC Secure" wireless network, a prompt will appear asking you to accept a certificate. You need to accept it in order to connect to the wireless network.

  • After accepting the certificate, you will receive another prompt to input your device's account name (typically your CWID) and password to verify that you have accepted the new wireless certificate.


Note: These prompts will vary depending on the Apple device you are using to connect.

Whom can you contact with questions/feedback?
Please contact the ITS Service Desk for assistance:

Email: support@med.cornell.edu

Phone: 212-746-4878 (x6-4878 on campus)
Available Monday through Friday from 7 a.m. to 7 p.m.

In person:SmartDesk in the Library Commons at 1300 York Avenue
Available Monday through Friday from 9 a.m. to 5 p.m.

]]> ITS investigating intermittent Internet access tag:weill.cornell.edu,2013:/its//5.10403 2013-04-23T18:35:30Z 2013-04-26T20:03:36Z We are currently experiencing intermittent Internet connectivity impacting access to some of our online services and websites. ITS is investigating the issue; updates will be posted on our website as soon as they become available. We appreciate your patience as... Information Technologies and Services Department We are currently experiencing intermittent Internet connectivity impacting access to some of our online services and websites. ITS is investigating the issue; updates will be posted on our website as soon as they become available. We appreciate your patience as we work to restore normal service.

How does this affect you?
  • You may experience issues accessing WCMC web-based applications (i.e. WBG, eIRB, library journal access, Myapps.med.cornell.edu, etc.)

  • Websites such as Google, Yahoo! CNN, and others may not accessible or load very slowly

Note: Other applications that do not require Internet connectivity, like Microsoft Office, should not be affected.

Whom can you contact with questions/feedback?

Please contact the ITS Service Desk for assistance:

Email: support@med.cornell.edu

Phone: 212-746-4878 (x6-4878 on campus)
Available Monday through Friday from 7 a.m. to 7 p.m.

In person: SmartDesk in the Library Commons at 1300 York Avenue
Available Monday through Friday from 9 a.m. to 5 p.m.

]]> RESOLVED - 4/22 - Email Delays tag:weill.cornell.edu,2013:/its//5.10401 2013-04-22T19:07:58Z 2013-04-22T19:32:35Z We are currently experiencing email delays in both incoming and outgoing mail. We are investigating the issue. During this time emails will not be lost. They will be queued and delivered once the issue has been resolved. Your patience is... Information Technologies and Services Department We are currently experiencing email delays in both incoming and outgoing mail.

We are investigating the issue.

During this time emails will not be lost. They will be queued and delivered once the issue has been resolved.

Your patience is greatly appreciated.

]]> New SmartDesk extended hours of operation tag:weill.cornell.edu,2013:/its//5.10400 2013-04-22T19:01:17Z 2013-05-08T19:35:03Z ITS is pleased to announce extended hours of operation at our SmartDesk located at 1300 York Avenue in the Medical Library. The Weill Cornell community can bring their IT-related questions and issues to our SmartDesk technicians until 7 p.m. on... Information Technologies and Services Department ITS is pleased to announce extended hours of operation at our SmartDesk located at 1300 York Avenue in the Medical Library. The Weill Cornell community can bring their IT-related questions and issues to our SmartDesk technicians until 7 p.m. on Tuesdays and Thursdays. The new schedule will be:

Monday: 9 a.m. - 5 p.m.
Tuesday: 9 a.m. - 7 p.m.
Wednesday: 9 a.m. - 5 p.m.
Thursday: 9 a.m. - 7 p.m.
Friday: 9 a.m. - 5 p.m.

Additionally, the ITS Service Desk can be contacted via email at support@med.cornell.edu or by calling 212-746-4878 (x6-4878 on campus) from Monday through Friday any time between 7 a.m. and 7 p.m.

]]> POSTPONED: Scheduled maintenance for email/calendar services on April 23 ­from 11 p.m. - 7 a.m. tag:weill.cornell.edu,2013:/its//5.10399 2013-04-22T18:53:23Z 2013-04-26T20:06:38Z ITS will be performing pre-scheduled maintenance to optimize WCMC's email/calendar system on Tuesday, April 23, 2013. This maintenance window will take place during off-peak working hours from 11 p.m. to 7 a.m. How will this affect you? During the maintenance... Information Technologies and Services Department ITS will be performing pre-scheduled maintenance to optimize WCMC's email/calendar system on Tuesday, April 23, 2013. This maintenance window will take place during off-peak working hours from 11 p.m. to 7 a.m.

How will this affect you?
During the maintenance window:
  • Email/Calendar service may experience intermittent connectivity issues with your email client.
  • Mobile devices may not synchronize consistently.

After the maintenance window:

  • Email clients may prompt users to re-enter password.
  • Mobile devices will reconnect to the email server automatically.

What do you need to do?
Prior to the maintenance window, please log out of your email when leaving for the evening.

Whom can you contact with questions/feedback?
Please contact the ITS Service Desk for assistance:

Email: support@med.cornell.edu

Phone: 212-746-4878 (x6-4878 on campus)
Available Monday through Friday from 7 a.m. to 7 p.m.

In person: SmartDesk in the Library Commons at 1300 York Avenue
Available Monday through Friday from 9 a.m. to 5 p.m.

]]> Scheduled server maintenance to affect several services April 27-28 tag:weill.cornell.edu,2013:/its//5.10383 2013-04-19T13:05:03Z 2013-04-26T20:08:03Z ITS will be performing pre-scheduled maintenance on our electrical infrastructure in our server room at 1300 York Avenue. The maintenance window will take place over the weekend on Saturday, April 27 and Sunday, April 28. This scheduled maintenance will result... Information Technologies and Services Department ITS will be performing pre-scheduled maintenance on our electrical infrastructure in our server room at 1300 York Avenue. The maintenance window will take place over the weekend on Saturday, April 27 and Sunday, April 28.

This scheduled maintenance will result in a temporary loss of power in the server room and affect multiple services. However, the outage will occur during off-peak work hours and allows WCMC members to plan accordingly.

How does this affect you?
The following services may be unavailable from 5 p.m. on Saturday to 5 a.m. on Sunday:

  • Adobe Connect (meeting.weill.cornell.edu)

  • Angel LMS (courses.med.cornell.edu)

  • Arrival (for shipping)

  • BioChemIQ

  • Board of Overseers extranet (overseers.weill.cornell.edu)

  • Colorectal

  • DocuShare

  • eIRB

  • File Transfer Service (transfer.med.cornell.edu)

  • Genomic Core Lab Machine

  • Griffis Billing System

  • Intranet (intranet.med.cornell.edu)

  • JIRA

  • KayPENTAX

  • Meeting Room Manager

  • Natus

  • Noah

  • OCS

  • Panopto

  • Pathology Ariol Scanning

  • People Directory, including searches within email (directory.med.cornell.edu)

  • RightFax/eFax

  • SAP Business Objects

  • SAP HelpFiles

  • SAP SandBox

  • Siemens syngo Dynamics

  • TMA Systems (maintenanceexpress.med.cornell.edu)

  • Virtual Desktop Infrastructure (VDI)

  • Vivo

  • Worksoft

What do you need to do?
Make sure you save your work and close all applications on your computer prior to leaving for the weekend. We also advise logging out from your computer and shutting it down.

Whom can you contact with questions/feedback?
Please contact the ITS Service Desk for assistance:

Email: support@med.cornell.edu

Phone: 212-746-4878 (x6-4878 on campus)
Available Monday through Friday from 7 a.m. to 7 p.m.

In person: SmartDesk in the Library Commons at 1300 York Avenue
Available Monday through Friday from 9 a.m. to 5 p.m.

]]>