Information Technologies & Services

Mac OS X Snow Leopard (10.6) Supported

2009-11-18T19:24:23Z

The department of Information Technologies & Services (ITS) has now completed the compatibility testing for Snow Leopard and supported applications for Mac. We have certified Snow Leopard for most of the applications and is now fully supported by ITS.

Please be advised that ITS will not provide support for applications such as iLife and iTunes. ITS can guide users through basic setup and use of these applications as well as recommend other resources for a more in-depth guide or "how-to." In addition, users will need the operating system media (i.e. installation DVD) to install applications such as Quicktime version 7.

To purchase a license for Snow Leopard, please contact the ITS Computer Sales group at csg@med.cornell.edu.

Applications now compatible with Snow Leopard

An updated version of the Remote Desktop Connection client (version 2.0.1) is now available on the ITS Mac OS X Application downloads page.
For Power PC applications such as Oracle Calendar or SciFinder Scholar, Snow Leopard will automatically install Rosetta even if it not selected during the upgrade process.
File Maker Pro does have known issues but offers the following workaround.

Applications not recommended for running on Snow Leopard but appear to function normally
For these applications, ITS will provide basic support. For Eclipsys and NYP ITA, ITS will provide connectivity support for WCMC users on ITS-supported machines. For issues once logged onto Eclipsys, please contact the NewYork-Presbyterian Help Desk at 4-HELP.

EpicCare
MyDesktop
NYP ITA
Eclipsys

Applications not compatible with Snow Leopard

Laptop Encryption application, PGP version 9.9
We are still in the process of researching alternative antivirus solutions

Additional Information
During the OS upgrade, printing and scanning software may be updated to versions compatible with Snow Leopard if they are available. If the software is incompatible, the software may be removed during the upgrade.

For more details and updated information on of incompatible software, please check the Apple website. Below is a listing of the applications currently known to present issues when used in Snow Leopard:

Incompatible software during installation and migration:

Parallels Desktop (ver. 2.5 and earlier)
VirusScan (ver 8.6)
Norton Antivirus (ver. 11.0)
Internet Cleanup 5 (ver. 5.0.4)
Application Enhancer (ver. 2.0.1 and earlier)
AT&T Laptop Connect Card (ver. 10.4, 10.5, 1.10.0)
launch2net (ver. 2.13.0)
iWOW plug-in for iTunes (ver. 2.0)
Missing Sync for Palm Sony CLIE Driver (ver. 6.0.4)
TonePort UX8 Driver (ver. 4.1.0)
ioHD Driver (ver. 6.0.3)
Silicon Image Sil3132 Drivers (ver. 1.5.16.0)

Software restricted from opening and are known to quit unexpectedly:

Parallels Desktop (ver. 3.0)
VirusBarrier X4 (ver. 10.4.4 and earlier)
PASW Statistics 17 (ver. 17.0.2)
Director MX 2004 (ver. 10.2)
EyeTV (ver. 3.0.0 to 3.1.0)
Ratatouille (ver. 1.1)
Airport Admin Utility for Graphite and Snow (ver. 4.2.5)

RESOLVED: Microsoft Exchange Service Disruption, 10/30

2009-11-07T18:17:53Z

Early this morning, Information Technologies & Services (ITS) Microsoft Exchange email environment experienced an unexpected disruption in service. As a result, users experienced a delay in receiving messages in their email client and mobile devices.

We experienced two service disruptions on Friday, October 30, between 7:00AM-12:30PM. Service has been completely restored and queued messages should now be delivered to the email client, web interface and mobile device.

The outage was the result of an abnormal interaction between the virus scanner and the Exchange server. ITS is scheduling the necessary maintenance to fix this component.

In the meantime, if you experience any problems receiving or sending email, please contact the ITS Service Desk.

SCHEDULED: Microsoft Systems Management Server (SMS) client upgrade, 10/26-11/6

2009-11-06T14:22:36Z

The Information Technologies & Services (ITS) Department will be performing an upgrade of the Microsoft Systems Management Server (SMS) client to Microsoft System Center Configuration Manager (SCCM) during the following window:

Start: Monday, October 26, 2009
Finish: Friday, November 6, 2009
Time: Nightly, After 7PM

During this upgrade window, the upgraded client will be deployed seamlessly and will only affect users with ITS-supported Windows machines. For these users, please leave your computers on to receive the remote client upgrade.

The Microsoft System Center Configuration Manager (SCCM) is an industry standard software deployment system that ITS has implemented to improve desktop security by automatically installing security patches and software updates to workstations. The previous SMS client automatically installed the security updates and provided users one week to restart their machines for the updates to take effect. With the new SCCM client, users can choose to either install the updates and restart their machines once they receive the notification or schedule it for a more convenient time.

Please be advised that ITS releases the monthly security updates during the second week of every month. From this time, users have one week to install the updates and restart their machines before the Sunday deadline. If the updates are not installed, the updates will be automatically installed on the third Sunday of the month after 5PM. Users then have 24 hours to restart their machines for the updates to take effect before your system is automatically restarted.

For more information on SCCM, please visit the ITS Automated Security Patching service page.

Microsoft Windows 7 Release

2009-11-02T19:49:49Z

On Thursday, October 22, Microsoft will be releasing its new operating system, Windows 7. Windows 7 is intended to be a more focused, incremental upgrade to the Windows line, with the goal of being fully compatible with applications and hardware with which Windows Vista is already compatible. Windows 7, much like Windows Vista, comes in three different editions for the end-user: Windows 7 Home Premium, Windows 7 Professional, and Windows 7 Ultimate. For more information on Windows 7 and the different editions, please visit: http://www.microsoft.com/windows/windows-7/default.aspx.

ITS is currently in the process of compatibility testing for Windows 7 and ITS-supported applications for Windows. We recommend that users wait until we have certified Windows 7 for these applications and can be fully supported by ITS.

If you are currently a Windows XP user planning to upgrade to Windows 7, Microsoft does not recommend it. Upgrading to Windows 7 from XP requires users to "to back up your current files and settings, perform a custom (clean) installation, and then reinstall your files, settings, and programs." For more information regarding upgrades, please visit http://www.microsoft.com/windows/windows-7/get/upgrade-advisor.aspx

If you are planning to purchase new hardware with Windows 7 installed, make sure that the system meets the minimum requirements outlined by Microsoft: http://www.microsoft.com/windows/windows-7/get/system-requirements.aspx

ITS is diligently working on completing the application certification process to fully support Windows 7. In addition, we are also working on the Microsoft licensing package for WCMC. At this time, we strongly discourage departments from purchasing individual Windows 7 licenses.

COMPLETED: Antispam Update, 9/29

2009-09-29T20:07:02Z

Update:The maintenance has been completed and the Antispam service is back online.

If you experience any issues using the Antispam service, please contact the ITS Service Desk.

The Information Technologies & Services (ITS) Department will be performing an upgrade of the Antispam scanning servers to the latest version during the following window:

Start: Tuesday, September 29, 2009 10:30 PM
Finish: Tuesday, September 29, 2009 11:30 PM

During this migration window, users will not be able to log onto https://antispam.med.cornell.edu or https://antispam.nyp.org to retrieve quarantined messages.

COMPLETED: EpicCare System Maintenance, 9/19

2009-09-19T16:38:24Z

Update: The EpicCare Ambulatory system is now back to FULL operational status. All EpicCare users should now be able to log onto the EpicCare application and document in the system.

If you have any questions, please contact the ITS Service Desk.

A system maintenance for EpicCare has been planned for the following window:

Start: Saturday, September 19, 2009 8:00PM
Finish: Saturday, September 19, 2009 10:00 PM

During this time, EpicCare will be available in **READ-ONLY**. This will allow users to view schedules, patients' previous visits, including notes, labs, etc. but will not allow for documentation to be entered into the system.

COMPLETED: Listserv Service Upgrade, 9/15

2009-09-15T17:52:10Z

Update: The Listserv upgrade has been completed successfully. Listserv is now running version 15.5. All messages sent to Listserv lists that have been queued during the downtime have been processed and access to the Listserv web interface restored.

If you experience any issues using the Listserv service, please contact the ITS Service Desk.

The Information Technologies & Services (ITS) Department will be performing an upgrade from version 15.0 to version 15.5 of the Listserv service during the following window:

Start: Tuesday, September 15, 2009 10:00 PM
Finish: Tuesday, September 15, 2009 11:00 PM

During this upgrade window, the Listserv email distribution service, WCMC and NewYork-Presbyterian broadcast service, and Listserv web administration interface will not be available. This upgrade will not introduce any new features or any noticeable differences to the end user.

COMPLETED: ITS Phone System Maintenance, 9/12-9/13

2009-09-12T21:16:31Z

Update: The ITS phone system maintenance has been completed.

If you experience any issues with the ITS phone system, please contact the ITS Service Desk.

The Information Technologies & Services (ITS) Department will be patching the Phone System during the following window:
Start: Saturday, September 12th, 2009 10:00 PM
Finish: Sunday, September 13th, 2009 4:00 AM

The Information Technologies & Services (ITS) Department will be performing system maintenance on the WCMC IP phone system. Please note that only users of the ITS phone system will be affected by this maintenance.

During this maintenance window, there will be times when the phones will not be available. To resolve this issue, inbound clinical calls will be forwarded directly to the respective answering services for each department, as we have done in the past during maintenance. Outbound calling and inbound calling to specific extensions will be available for the majority of the window, but may have intermittent outages.

ITS will be contacting departments utilizing the WCMC phone system to verify emergency contacts, night service numbers, and to address any questions or concerns.

Please note that during this window, if you have an emergency regarding the phone system, please call 646-962-9999 to get in contact with the Network and Communications Services Group.

COMPLETED:File Transfer Service Upgrade, 9/4

2009-09-04T18:07:31Z

Update: The scheduled maintenance of the file transfer service is complete. Please contact the ITS Service Desk if you experience any issues.

The Information Technologies & Services (ITS) Department will be performing an upgrade of the file transfer service, http://transfer.med.cornell.edu, to the latest version during the following window:

Start: Friday, September 4, 2009 9:00 PM
Finish: Friday, September 4, 2009 10:00 PM

During this upgrade window, users will not be able to log onto the file transfer web interface to send or retrieve files. This upgrade will not introduce any new features or any noticeable differences to the end user.

COMPLETED: Mozilla Firefox Upgrade, 8/24

2009-08-19T15:28:21Z

Update: The upgraded version of Firefox, 2.0.0.20, has been released to the WCMC Windows community that currently have older versions installed. If you did not receive the ugprade, visit the ITS Windows Applications downloads page.

If you experience any issues or have questions after your browser has been upgraded, please contact the ITS Service Desk.

The Information Technologies & Services (ITS) Department will be performing upgrades of Firefox on Windows computers that have Firefox versions 2.0.0.19 or lower installed. The upgraded version, Firefox 2.0.0.20, provides the latest security software patch for Firefox 2 and is compliant with Weill Business Gateway's minimum Firefox requirements. Windows desktops running older Firefox versions will be upgraded remotely to version 2.0.0.20 during the following window:

Start: Monday, August 24th, 2009 6:00 PM
Finish: Monday, August 24th, 2009 9:00 PM

For users who launch Firefox through Runway, leave your computers on to receive the remote upgrade. For Runway users who do not receive the remote upgrade, you will be prompted to install the latest version the next time Firefox is launched from Runway. Please be advised that if you have an open Firefox session, it will be restarted during the upgrade.

Users who have Firefox 3+ installed and Macintosh users will not be affected by this upgrade.

COMPLETED: Oracle Calendar User Data Deletion, 7/10 - 7/24

2009-07-24T20:20:05Z

Update: The Oracle Calendar User Data Deletion process has been completed. ITS is currently working on upgrading the Calendar service.

The Information Technologies & Services (ITS) Department will be deleting Calendar user and resource data dated prior to June 30, 2007 from the Oracle Calendar server during the following times:

Nightly: 10pm to 6am

Start: Friday, July 10th, 2009

Finish: Friday, July 24th, 2009

Oracle Calendar will be available during these times, but it may be slow to respond. All meetings, day events, daily notes and tasks dated before June 30, 2007 for all Oracle Calendar users and resources will be removed from the server and will no longer be accessible in Oracle Calendar after the data purge. All meetings, day events, daily notes and tasks dated June 30, 2007 or later will not be affected. This maintenance will allow for a future upgrade of the Calendar service. The functionality of the application will not change with this pending upgrade, but maintenance and future down times will be greatly shortened.

ITS will maintain an archive of all calendar entries slated for removal. Due to the volume of this archived data, we strongly suggest that calendar users who wish to access their older calendar entries, backup their data locally and store it on their machine as a text document. Please note that this saved file is a textual listing of your calendar entries and will not be displayed in a calendar as shown below. To archive your user and resource calendar data, please refer to the guides located on our website.

Important Note: As part of this optimization and data export process, all users are required to have Oracle Calendar v10 running on their desktops. For Windows users, the updated calendar client will automatically be sent and installed on your machines. To ensure that the installation is completed successfully, we ask that you close Oracle Calendar and not shutdown your desktops. For Mac users, please visit the Mac OS X Downloads page on the ITS website to install the latest Oracle Calendar client.

RESOLVED: Application Connectivity Issues, 7/9

2009-07-09T13:27:57Z

ITS has finished resolving a number of database-related connectivity issues across multiple services.

Services that have been restored include:

The ITS helpdesk backend (HEAT)
Surveys being offered on survey2
Content on public facing websites provided by PublicA
The self-service helpdesk (myHelpdesk)
Integration between Whizible and HEAT
Certificate generation via myProfile
Modifications to DHCP or DNS
COEUS
The EdCenter Image Library (Wired)
The Online Secondary Application Form (OSAF)
AMCAS

We apologize for the disruption to these services.

RESOLVED: Email Service Degradation, 7/7

2009-07-07T15:56:26Z

We're currently experiencing issues with the Email service. Users connecting to the email system using a desktop client (e.g. Eudora, Thunderbird, etc.) are experiencing intermittent disconnects. As a workaround, use Webmail to view and send emails.

ITS is working to fix the problem, and we will update this status item when there is an estimated repair time or the issue has been resolved.

COMPLETED: ITA.NYP.ORG Portal Upgrade, 5/28

2009-05-28T19:52:53Z

Update: The ITA.NYP.ORG portal upgrade has been completed. For issues, contact the NewYork-Presbyterian Hospital Service Desk at servicedesk@nyp.org, 4-HELP, 6-HELP, 212-746-4357

This message is being announced on behalf of the NewYork -Presbyterian Hospital Service Desk.

At 3PM today, the ITA.NYP.ORG portal is being upgraded and will impact the following services:

HOSPITALS IMPACTED:
NYP/WC, NYP/WD, NYP/CU, NYP/AP, NYP/CHONY, NYHQ, NYMH and TBHC

SYSTEM(S) AFFECTED:
ITA.NYP.ORG

WHO IS AFFECTED:
Users of the ITA.NYP.ORG Citrix external web interface

WHAT'S BEING DONE:
The existing ITA.NYP.ORG Citrix external web Interface will be replaced with an updated site and client. The new site will have greater functionality and a new look and feel to accommodate the Eclipsys application.

WHY IT'S BEING DONE:
As a prerequisite to the coming weekend's Eclipsys move. It will allow for new functionality in how applications are presented in the web interface and in scanning for security items such as up to date antivirus and windows patches. This move also facilitates replacement of the old server hardware that had been running our current ITA.NYP.ORG solution.

SPECIAL INSTRUCTIONS:
Previously created bookmarks and favorite sites will not be valid with the new address. All users will have to start from http://ita.nyp.org.

Users using the ITA.NYP.ORG from outside the hospital / affiliate networks will be prompted to install a new client to allow access -- follow the prompts to install the new client.

The client will also scan your workstation for an up to date antivirus and minimum patch levels. If you are denied access - verify that your antivirus software is up to date and that you have installed the latest Windows Security Patches from http://update.microsoft.com.

DATE/TIME OF DOWNTIMES:
There will be a 5 min outage -- the switch from the old to the new will happen Thursday, 5/28 at approximately 3:00PM. At that time, the user connections will be dropped. Please save your work. Upon relogin, users will simply be rerouted to the new site.

E-MAIL ADDRESS/BEEPER # FOR CONTACT WITH QUESTIONS:
servicedesk@nyp.org, 4-HELP, 6-HELP, 212-746-4357

Change Request: 14646

COMPLETED: Internet/Internet 2 Emergency Work Scheduled, 5/19

2009-05-19T19:59:54Z

Update: The Internet/Internet 2 emergency work has been completed. For any issues, please contact the ITS Service Desk.

An outage on Sunday affecting Internet/Internet2 forced us to put temporary measures in place in order to restore these services as quickly as possible. This evening, NYSERNet will be working on the Aggregation switches in New York City to install a permanent configuration during the following window:

Start: Tuesday, May 19, 2009 11:00 PM
Finish: Tuesday, May 19, 2009 11:30 PM

During this time, there is no expected impact to the Weill Cornell Medical College's (WCMC) connectivity to the Internet. However, users will be unable to connect to resources from peer insitutions made available solely via Internet2.

ITS Network and Communication Services Group staff will be working with NYSERNet to ensure there is a minimum interruption to services.