Phone Training
Phone training provides WCMC employees with hands-on instruction in the operation of the Information Technology & Services (ITS) phone system components.
What Is Included
ITS phone training covers the following topics:
- Using the Nortel 1140e phone set layout
- Accessing voicemail
- Making and receiving a call
- Call functions
- Voicemail
- Call Center/ACD Agents
- Policies on phone usage and services
Cost
Provided at no additional charge
