Supported Computers

An Information Technologies & Services (ITS)-supported computer allows you to connect to the Weill Cornell Medical College (WCMC) network and access selected WCMC services, such as those detailed in other sections of this web site. Departments should purchase computers that adhere to ITS minimum requirements. ITS-tagged laptops must install the ITS-managed encryption software. Please refer to the Laptop Encryption service page for more information.

ITS supports two types of desktop and laptop computers: Open, and Locked.

Open desktops and laptops are unrestricted. Users can install software directly on these systems with no assistance from ITS. These systems are intended for people who need to install software on their computers, or otherwise use them unique ways (i.e. connect them to many peripherals, travel extensively with them, etc.) While these systems do need to meet minimum hardware standards (see above), the specific hardware (brand, model, etc.) is not determined by ITS. ITS does recommend that departments choose hardware models consistent with what ITS generally supports - Dell, HP, or Lenovo systems are considered the norm. ITS charges $400/yr for supported open desktops, and $450/yr for supported open laptops.

Locked desktops and laptops are restricted. They come with a base set of software, including Windows, Microsoft Office, iTunes, Firefox, and Internet Explorer, and cannot be modified. These systems are intended for people who perform a specific set of predictable tasks (i.e. use Epic, GECB, email, or Microsoft Office applications such as Word and Excel) and who do not need to install software. Locked desktop and laptop computers must adhere to strict make and model requirements as defined by ITS. Departments wishing to purchase locked desktops and laptops should consult with ITS regarding the specific systems to purchase. ITS charges $325/yr for locked desktops, and $375/yr for locked laptops.

What Is Included

  • Remote and onsite support for most major hardware types.
  • Network connectivity to all major WCMC IT services.
  • Coordination of in- and out-of-warranty hardware repairs, as well as access to loaner/replacement hardware (in some instances). For hardware not provided by one of our recommended vendors, ITS can facilitate in and out of warranty repair within reasonable limits.
  • Disposal of computers, including erasing hard drives (provided by WCMC Environmental Health and Safety).

Cost

  • Locked desktops:
    • Connection, Reconnection, Replacement: $95 one-time fee
    • Relocation: $95 one-time fee
    • Service: $325/yr ($27.08/mo)
  • Locked laptops:
    • Connection, Reconnection, Replacement: $95 one-time fee
    • Relocation: $95 one-time fee
    • Service: $375/yr ($31.25/mo)
  • Open desktops:
    • Connection, Reconnection, Replacement: $150 one-time fee
    • Relocation: $95 one-time fee
    • Service: $400/yr ($33.33/mo)
  • Open laptops:
    • Connection, Reconnection, Replacement: $150 one-time fee
    • Relocation: $95 one-time fee
    • Service: $450/yr ($37.50/mo)