Supported Computers
An Information Technologies & Services (ITS)-supported computer will allow you to connect to the Weill Cornell Medical College (WCMC) network and access selected WCMC services. We highly recommend that users register ITS-approved desktop and laptop configurations. For laptops ITS-tagged and connected to the WCMC network, the ITS-managed encryption system must be installed. Please refer to the Laptop Encryption service page for more information.
Below are the following exceptions:
Laboratory desktops and laptops: ITS will register, tag and support non-standardized computers with installed ITS-supported operating systems that are specifically required for proprietary lab and medical equipment.
WCMC Student Computers: ITS will register, tag and support any computer hardware with installed ITS-supported operating systems.
Computers with Unsupported Operating System: ITS will register and tag computers with installed operating systems that are not supported by ITS. These computers will only receive support for network connectivity.
We also offer an enhanced option in addition to the standard computer configuration. The Managed Windows Desktop allows for standardized restricted configurations for departmental computers. With this configuration, data is centrally backed up and centrally managed application updates are "pushed" to the desktop. In addition, standardized desktops allow help desk response and troubleshooting diagnostics to be more efficient.
What Is Included - Basic Service
- Remote and onsite support for all ITS-recommended hardware
- Network connectivity and access to user-selected WCMC services such as Email and Calendar
- Coordination of in and out of warranty hardware repairs with vendors. For hardware that are not provided by one of our recommended vendors, ITS can facilitate in and out of warranty repair within limits
- Disposal of computers, including erasing hard drives, is provided by WCMC Department of Environmental Health and Safety. For more information and for the Surplus Electronic Disposal Procedure and Forms, please visit http://weill.cornell.edu/ehs/updates/electronics.htm
What Is Included - Enhanced Service
- Everything from Basic
- All files on the computer are saved to a server and backed up nightly and the risk of permanent data loss is diminished
- Immediate replacement of computer or hardware if there is a hardware failure to restore your access to data and minimize downtime
Cost
- A one-time $150 connection fee is charged and an annual $350 is required to maintain ongoing support. Students are not charged the connection fee
- A $75 relocate fee is charged for connecting a computer to another area
