If you have a supported ITS-tagged machine, you can open or update a case via the myHelpDesk web interface.

Open a New Case

1. Locate your ITS tag number and enter it into the 'Login' field. Click 'Submit.'
2. Click on 'New Case' on the left-hand panel. Confirm your contact information.
3. Enter a brief description of the issue or problem. Click 'Submit.'
4. Please make note of your Case ID number. This number is what you will use to check on the status of your case or to make additional notes. You will receive an email confirmation as well for your submitted case.
5. Click 'Logout' to end your session.

Update an Existing Case

1. Log into the myHelpDesk web interface and enter your tag in the 'Login' field. Click 'Submit.'
2. Once logged in, you will see a listing of 'Open' cases. The system also gives you the option to view 'All Closed Cases' and 'All Cases,' which shows both open and closed cases. (Please note that only cases associated with the ITS tag number you logged on with will appear. If you have more than one ITS device, you must log in with that ITS tag number to view those cases.)
3. You may also view an open case by entering the Case ID number in the field on the left-hand side. This will automatically open your case for viewing details or editing ('Add note').
4. Click 'Logout' to end your session.