Email and other Communication

E-mail Communications

Student Health Services sends out a monthly e-mail blast to all students with important announcements, deadlines and updates. These e-mails are sent to your official Weill Cornell e-mail listservs. Students are advised to read these messages as we do not generate printed/mailed announcements.

Limitations of E-mail

SHS is committed to the privacy of the people who rely on us for care and the confidentiality of their health information. State and federal laws also protect the confidentiality of this sensitive information. Students need to be aware that:

  • E–mail cannot be considered a confidential mode of communication.

  • E–mail should not be considered a replacement for direct, face–to–face contact with a provider.

Guidelines for the Use of E-mail

To help insure privacy, patients and clients are cautioned against sending sensitive, detailed personal information to SHS via e-mail. SHS staff members limit the use of e-mail communication to:

  • Addressing general questions

  • Appointment reminders

  • Announcements and deficiency reminders

A health care provider may recommend that a student make an appointment for more complex concerns. Please be aware that copies of e-mail communication may be placed in your confidential medical record.

E–mail should never be used to convey information of an urgent nature to SHS. SHS cannot guarantee prompt responses to e–mail messages. Students who have an urgent physical or mental health concern (about yourself or someone else) can call SHS a for telephone consultation with a health care provider.

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